Based on Microsoft’s certified solutions page, we have compiled a list of vendors featured in our Microsoft Teams Contact Center Solutions Marketplace.
The need for Microsoft Teams contact center solutions has increased significantly in recent years. Companies today are looking for ways to unify their teams, consolidate their technology stack, and increase productivity.
By combining Microsoft Teams’ collaboration features with a contact center solution, organizations are able to improve data flow, bridge staff gaps, and accomplish more with their technology stack. Choosing the right integration option is a challenge.
Our comprehensive market map has been created to help you make the right choice for your evolving workforce. Notably, we have only included Microsoft Teams contact center vendors who are currently certified by Microsoft.
8×8
It offers a variety of flexible communications solutions such as UCaaS and CCaaS to organizations across the globe. Certified for Microsoft Teams, this contact center offers comprehensive omnichannel call handling and elevation, which you can manage from Team’s admin console. Using leading artificial intelligence technology, companies can take advantage of intelligent interactive voice response.
Anywhere365
Anywhere365 is a cloud technology provider with a longstanding relationship with Microsoft. The company’s tools include AI voice bots, chatbots, and intelligent IVR systems to help organizations transform customer experiences. With Direct Routing and Operator Connect, Anywhere365 is one of the world’s first certified contact center solutions for Microsoft Teams.
AudioCodex
A one-screen, AI-powered contact center offered by AudioCodes for Microsoft Teams simplifies the path to digital transformation for modern teams. As part of the Voca offering, built in Azure, powerful customer experience capabilities are brought to Teams. Voca comes with a conversational AI system that supports 14 languages as well as intelligent reporting and analytics tools.
Avaya
For organizations seeking a Microsoft Teams contact center, Avaya offers a comprehensive Enterprise Cloud platform that includes contact center and collaboration tools. Avaya is a leading communications solution provider. Powered by Microsoft Azure, the solution lets organizations create comprehensive customer and employee experiences.
BrightPattern
With a presence in 26 countries globally, Bright Pattern offers cloud-based omnichannel contact center software. A certified Microsoft Teams contact center management solution from the company combines multiple communication methods with AI-powered quality management tools. In addition to building unique IVR flows, bots, and generative AI tools, you can use ChatGPT as well.
CentrePal
A fully native Microsoft Teams contact center, CentrePal offers an omnichannel experience that adheres to the needs of both diverse customers and agents. CentrePal is committed to empowering Microsoft Teams business users. CentrePal also provides organizations with all of the essential contact center tools they need in one place, such as interaction timelines, advanced routing, callback options, reporting tools, and wallboards.
Cisco Webex
With its Webex brand, Cisco offers hardware and software solutions based on its ongoing partnership with Microsoft. Incorporating self-service options, intelligent analytics, AI coaching, and real-time insights, the Webex Contact Center is certified for Microsoft Teams. The platform provides companies with insights into customer sentiment, conversation summaries, and transcriptions.
Competella
Providing native Microsoft Teams contact centers to businesses of all sizes, Competella is an Enghouse company that focuses heavily on Microsoft Teams solutions. With the Competella Communication Suite, Teams becomes a powerhouse for call handling, with access to tools like directory search, calendar, email, instant messaging, and queuing.
Computer Talk
In addition to providing a comprehensive array of communication solutions, ComputerTalk offers Microsoft Teams contact center integrations that are second to none. In addition to supporting non-Teams users with a native softphone and legacy PBX solution, this cloud contact center is flexibly integrated with a range of existing applications and legacy tools.
ContactCenter4All
Providing contact center reporting and communication solutions, ContactCenter4All’s CC4Teams integration empowers Teams users. Through the Connect and Extend Direct Routing models, this contact enablement platform, certified by Microsoft, seamlessly integrates into the Teams environment. Companies can benefit from a variety of valuable features with CC4Teams.
Content Guru
Customer data platforms, workforce engagement management solutions, and automation services are among Content Guru’s offerings. Microsoft Teams’ contact center solution Storm comes with compliant call recording features for security and privacy, as well as end-to-end reporting through storm VIEW.
Enghouse Interactive
Enghouse, a Microsoft Teams contact center with advanced interaction handling capabilities, builds on their longstanding partnership with Microsoft. In addition to advanced routing for managing call queues and screen pops for CRM records, the solution was one of the first to be certified for use with Microsoft Teams.
Five9
In addition to workforce management and contact center platforms, Five9 offers a broad range of contact center solutions to businesses. Five9’s Microsoft Teams contact center integration allows companies to bridge the gap between their employees with a consolidated directory, intelligent call routing, and omnichannel communication services.
Genesys
Its workforce engagement platforms and artificial intelligence solutions are among the many solutions Genesys offers for workforces. With the Genesys Microsoft Teams integration, companies have the option of bringing their own carrier into the Teams platform, as well as intelligent tools for customer service.
Landis Technologies
It is Landis Technologies’ sole focus to develop solutions for Microsoft Teams. Teams users can access both an attendant console and a comprehensive contact center through the organization’s native Teams app, which offers a native experience. In addition to extensive reporting tools, the integration includes real-time information wallboards.
Mida Solutions
In addition to streamlining contact center tasks, Mida Solutions empowers workforces by leveraging cloud technologies. Microsoft Teams users can leverage omnichannel communication tools with end-to-end security features with Mida’s cloud contact center, which unlocks multiple call management capabilities within Teams.
Netcall
As part of Netcall’s comprehensive “Liberty platform” offering, which includes Microsoft Teams contact center integration, Netcall serves companies worldwide with cloud-based software. A company can create an omnichannel contact center with Netcall, as well as an easy self-service experience for customers with tools for robotic process automation, artificial intelligence, and intelligent automation.
NICE InContact
The CXOne solution for Microsoft Teams is a well-known NICE AI-powered contact center solution. NICE Enlighten’s generative AI capabilities are available as part of the NICE Enlighten portfolio, which includes routing tools and extensive reporting and analytics. Businesses can leverage the platform for rich CX capabilities.
TalkDesk
With its certified integration, Talkdesk extends Microsoft Teams’ capabilities with its wide range of customer experience and workforce management tools. With Teams, teams can easily share information about conversations and customers, as well as seamless call routing, conferences, and customer service.