Cloud-enabled collaboration is becoming an integral part of digital transformation strategies as hybrid work arrangements quickly become the model for many businesses. In this post, we explore how unified communications and collaboration tools (UC&C) can help you pave the way for new levels of performance and productivity.

Communication is More Than That

An UC&C tool does more than connect a distributed workforce. By enhancing organizational performance, eliminating the complexity of multiple communication solutions, and bringing distributed workforces together in one integrated experience, they accelerate digital transformation.

The first step towards switching from a traditional PBX phone system to a cloud-based solution is to understand the current landscape, your business priorities, and potential outcomes.

IT leaders surveyed by IDC Research about their UC&C migration experiences provide valuable insights into how UC&C is helping to reshape the future of work while moving organizations towards digital transformation.

It’s Here To Stay: Hybrid Work

An UC&C tool does more than connect a distributed workforce. By enhancing organizational performance, eliminating the complexity of multiple communication solutions, and bringing distributed workforces together in one integrated experience, they accelerate digital transformation.

The first step towards switching from a traditional PBX phone system to a cloud-based solution is to understand the current landscape, your business priorities, and potential outcomes.

IT leaders surveyed by IDC Research about their UC&C migration experiences provide valuable insights into how UC&C is helping to reshape the future of work while moving organizations towards digital transformation.

It’s Here To Stay: Hybrid Work

Due to COVID-19, companies need tools to provide consistent, reliable, and secure collaboration, regardless of whether employees work in the office or remotely.

Businesses realized that offering employees flexibility in how and where they work offered significant advantages, and hybrid workforces are now the norm.

Companies perceive remote and hybrid work situations as essential to their employees and their business at 43% percent. Although 84% of employees work at least part of the time in the office, almost half (47%) of employees can choose to work several days at home or another remote location.

In order to increase overall efficiency, team effectiveness, employee retention, and customer service quality, it is crucial to provide reliable voice and collaboration tools to employees. With UC&C, hybrid teams can collaborate and achieve business goals with voice and video conferencing, while businesses can adapt to changing business demands with agility.

Cloud Collaboration Solutions: What To Look For

Forward-thinking organizations have sought high-performance UC&C solutions with reliable features and functionality, as well as streamlined management tools and enhanced security, rather than investing resources in time-consuming legacy systems.

Most organizations that have successfully navigated a digital transformation did so by embracing a platform that offers:

  • Collaboration, including file and screen sharing
  • ¬†Email
  • Chat and real-time presence
  • Web conferencing
  • Contact center software and services

Cloud-enabled collaboration is emerging as an integral part of digital transformation strategies, as hybrid work arrangements are rapidly becoming the norm for many businesses. We explore in this post how unified communications and collaboration tools (UC&C) can boost productivity and performance.